Troubleshooting
Let’s get your WiFi back up and running
Check the label on your Pelican case if you’re not sure.
Contact FestiFi Support
For now, please reach out to us directly and we’ll walk you through it.
Pick the one that best describes your situation.
It’s the flat device mounted on top of or inside the case, connected via Ethernet cable.
Pulsing white = still booting
No light = not getting power
Try these steps:
- On your phone/laptop, pull down the WiFi list and look for #FestiFi WIFI (or your custom network name if one was set up).
- Make sure you’re within about 100 feet of the case.
- Try toggling WiFi off and back on on your device.
- If you still don’t see it, try “Forget” any old FestiFi networks and scan again.
Still not seeing it?
The SSID may need to be re-broadcast. This requires a remote fix from FestiFi — contact support.
Give it a few minutes
- The UniFi AP takes 2–3 minutes to fully boot after power is applied.
- Wait until the light turns solid blue.
- Once blue, your WiFi network should appear within 30 seconds.
Been more than 5 minutes?
If the light is still cycling/pulsing after 5 minutes, try unplugging the PoE injector (the small box between the power strip and the AP), wait 10 seconds, and plug it back in.
Still not turning blue after a reboot?
Contact FestiFi support — the AP may need a remote reset.
Check these in order:
- Power strip: Is it plugged into a working outlet? Is the switch on?
- PoE injector: Is it plugged into the power strip? Does it have a small light on it?
- Ethernet cables: Two cables should be connected:
- Modem → PoE injector (data in)
- PoE injector → AP (power + data out)
Make sure both are firmly clicked into place.
- Try swapping the Ethernet port on the PoE injector — one port says “POE” or “Data+Power” (goes to AP), the other says “LAN” or “Data” (goes to modem). Make sure they’re not switched.
Everything is plugged in correctly and still no light?
The PoE injector or AP may be faulty. Contact FestiFi support for a replacement or remote diagnosis.
Check the password
- The default password is: $upport1!
- Watch for common typos — it starts with a dollar sign ($) and ends with exclamation mark (!).
- If a custom password was set up for your event, check the email from FestiFi with your WiFi credentials.
- Try “Forget” the network on your device, then reconnect with the password.
Password is correct but still won’t connect?
- Make sure you’re connecting to #FestiFi WIFI (or your custom network name) — not the modem’s built-in WiFi (which may also be visible).
- If you’re on an older device, try moving closer to the case.
- Restart your device’s WiFi (toggle off/on).
Try these steps:
- Move closer to the case — best performance is within 50 feet.
- Check how many people are connected. The FestiFi Go supports up to 50 users. If you’re at a busy event, congestion is possible.
- Check the modem signal. Open the case and look at the 5G modem:
- Verizon cube: Solid white = good. Red = weak signal.
- T-Mobile FX3100: Blue = 5G. Green = LTE (slower but working).
- AT&T Nighthawk: Check bars on the screen — more bars = better.
- If signal is weak: Try moving the case to a different spot — closer to a window or higher up often helps.
Signal is strong but still slow?
Carrier network congestion at your location may be the issue. FestiFi monitors your connection remotely — contact us and we can run diagnostics.
This usually means the 5G modem has lost its connection to the carrier.
Check the modem
- Open the case and look at the 5G modem’s indicator:
- Verizon cube: Should be solid white. Red = no signal.
- T-Mobile FX3100: Should be solid blue or green. Red = problem.
- AT&T Nighthawk: Screen should show signal bars. “No Service” = problem.
- If the modem shows no signal or an error, power cycle it: unplug the modem from the power strip, wait 30 seconds, plug it back in. Wait 2–3 minutes for it to reconnect.
- After the modem reconnects, also power cycle the PoE injector (unplug, wait 10 sec, replug) to reset the AP’s connection.
Modem looks fine but still no internet?
- Check that the Ethernet cable from the modem to the PoE injector is firmly connected on both ends.
- Make sure you’re on the #FestiFi WIFI network — not accidentally connected to the modem’s own WiFi.
Tried everything above?
Contact FestiFi — we can check your modem remotely and may need to push a configuration update.
Check from the wall to the case:
- Outlet: Is the outlet working? Try plugging something else into it (phone charger, lamp, etc.).
- Extension cord: If you’re using one, make sure it’s rated for the load and fully connected at both ends.
- Power strip (inside the case): Is it switched on? There’s usually a switch or indicator light on the strip.
- Individual devices: Both the modem and PoE injector should be plugged into the power strip. Check that they haven’t come loose during shipping.
Power strip is on but devices aren’t responding?
Try plugging the modem directly into the wall outlet (bypassing the strip) to rule out a bad power strip.
Still nothing?
Contact FestiFi support — we’ll arrange a replacement or walk you through additional steps.